• We do hope that you are happy with your purchase. However, should you feel it necessary to return an item because it is damaged, we aim to make the return process as simple as possible.
• We must be notified of damaged goods within 2 days of delivery. We will refund you using the method of payment used to make the purchase.
• Goods must be returned unopened, sealed and in the original packaging. Downton Distillery Ltd will refund accepted returns within 30 days of you notifying us about the return.
• The postage of the return is the responsibility of the purchaser.
• Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser.

Delivery charges are calculated by destination and weight. 

• The small 50ml bottles are deemed as small parcels by Royal Mail.
• All deliveries are sent by signed post, whilst courier will be tracked.
• Please note delivery will require a signature from an over 18.
• We are unable to leave a package (even in a ‘safe place’) without a signature.
• We offer a collection option from Regent Tailoring in Salisbury for Explorer's Gin only. This is shown when selecting your postage.
• Please show them your invoice to collect your bottle.
• For UK deliveries please allow 3 - 5 working days from payment.
• The distillery is not responsible for Royal Mail strikes or late deliveries by Royal Mail.

For international deliveries please contact info@downtondistillery.com to discuss your requirements.