• If you have used the wrong shipping address, please let us know ASAP by contacting info@downtondistillery.com.
• We will then update the shipping address, so long as the goods have not been dispatched.
• If you have received notification that the goods have been posted prior to emailing us, then we are unable to change the shipping address.

• Please collect between 09.00hrs and 18.00hrs
• Orders will be in our postal box outside the distillery, for collection (if it is closed).

• Due to Brexit, shipping into the EU is no longer that simple, due to taxes and paperwork.
• It can be done, but it is costly and taxes that you will have to pay make it prohibitive.
• If you wish to purchase, please contact us at info@downtondistillery.com

• You will receive an order notification of your purchase.
• Then another from us with tracking details once the items have been posted.
• All orders use either the new Royal Mail 24 or 48 signed & tracked service.
• If you have not received any e-mail, please check for 'spam folders.'

• All refills are 48hr tracked service.
• All orders use either the new Royal Mail 24 or 48 signed & tracked service.
• Mainland UK: Purchases on a Saturday / Sunday are shipped on a Monday.
• Non mainland UK: 5 - 13 business days from date of shipping.
• All orders containing alcohol, will require a signature.

• We will respond within 24hrs by e-mail.
• Please note we are having issues with anyone who has a Yahoo domain / email - for some reason our e-mails are being bounced back.

• If you buy online, place the 'Freepost Label' onto the delivery box and send both back to us.
• If you have purchased at a shop or event, place the refill pouch into the nearest post box as it has a 'Freepost label' on the back.

• Take pictures of the damaged goods.
• Send to info@downtondistillery.com with the order number.
• We will contact you within 24hrs.

We have noticed that any e-mails to Yahoo Accounts / Domains are being returned to us stating that our messages are 'undeliverable.'

We have implemented SPF & DKIM records, to fix this issue. If you have not received a confirmation message please let us know, following an order.

Glass is now becoming very costly and we are keen to reuse as much as possible. If you no longer want your glass bottles and they are not damaged, please send them to 'Free Post Downton Distillery.'

Also add your address at the bottom of the label. Take the item to your post office and they will do the rest. Easy

• Trade accounts are available. Please contact us.

Please contact them in advance to ensure they have stock.

• Dark Revolution, 3 - 5 Lancaster Rd, Old Sarum, Salisbury SP4 6FB
• Downton Brewery, 73 New St, Salisbury SP1 2PH
• Kingsgate Wine & Provisions, 2-4 Kingsgate St, Winchester SO23 9PD
• Regent Tailoring, 73 New St, Salisbury SP1 2PH
• The Healthy Life, 4 The Brittox, Devizes SN10 1AR
• Tierra Verde, 48 Webb's Rd, London SW11 6SF

All alcohol requires an adult signature upon delivery.

There are a combination of factors, including ingredient costs, weather patterns - this year we have lost our winter grains, production methods, taxes (38.5% of the cost), packaging, demand trends, and currency fluctuations, all contribute to the rising prices.