• We will respond within 24hrs by e-mail.

• You will receive an order notification of your purchase.
• Then another from us with tracking details once the items have been posted.
• Please note the signed for service only shows that Royal Mail have the items. It does not show where they are.
• If you have not received any e-mail, please check for 'spam folders.'

• If you buy online, place the 'Freepost Label' onto the delivery box and send both back to us.
• If you have purchased at a shop or event, place the refill pouch into the nearest post box as it has a 'Freepost label' on the back.

• If you have used the wrong shipping address, please let us know ASAP by contacting info@downtondistillery.com.
• We will then update the shipping address, so long as the goods have not been dispatched.
• If you have received notification that the goods have been posted prior to emailing us, then we are unable to change the shipping address.

• Due to Brexit, shipping into the EU is no longer that simple, due to taxes and paperwork.
• It can be done, but it is costly and taxes that you will have to pay make it prohibitive.

• All refills are sent by second class post (3-5 days).
• Royal Mail is the service we use unless requested otherwise
• Next day services are with UPS / Fedex and DHL.
• Mainland UK: 3 - 5 business days from date of shipping
• Non mainland UK: 4 -8 business days from date of shipping

Yes, for trade we suggest getting the initial bottles and then switching to our refill pouches.

Their are a combination of factors, including ingredient costs, weather patterns - this year we have lost our winter grains, production methods, taxes (36.5% of the cost), packaging, demand trends, and currency fluctuations, all contribute to the rising prices.