We do hope that you are happy with your purchase. However, should you  feel it necessary to return an item because it is damaged, we aim to make the return process as simple as possible.

• We must be notified of damaged goods within 2 days of delivery. We  will refund you using the method of payment used to make the purchase.
• Goods must be returned unopened, sealed and in the original  packaging. Downton Distillery Ltd will refund accepted returns within 30  days of you notifying us about the return.
• The postage of the return is the responsibility of the purchaser.

Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser.

PEWTER

Pewter is perfect for everyday use and with the minimum of care it can retain its wonderful finish.

• Pewter is a soft metal and will easily scratch with a hard cloth. 
• It should be NEVER be washed in a dishwasher the chemicals in the detergent will react with the pewter and ruin the finish.
• We recommend washing by hand having removed the leather, in hot soapy water and then dried with a soft cloth.
• When drying your pewter, keep the direction of the cloth in a straight up and down motion, never in circles.

LEATHER

Smooth leather will benefit from a soft leather cream to nourish, hydrate and preserve its supple qualities. Gentle creams and conditioners may also be used to remove light scratches. Begin by brushing with a soft bristle brush and wipe away any excess dust or debris with a cotton or micro-fibre cloth. Next, nourish the surface with a gentle leather conditioner.

What ‘to do’ & ‘not do’ with leather:

• Do regularly clean leather with a soft brush or cloth
• Do regularly air out leather
• Do blot away water or moisture as soon as possible
• Do dry wet leather naturally, away from artificial heat
• Do keep leather supple with a specialised leather conditioner every 3-6 months
• Do clean spots and stains with a mixture of soap flakes and warm water
• Do test any conditioners, cleaners, polishes or wax in a hidden spot beforehand
• Do not get leather wet wherever possible
• Do not dry wet leather next to a radiator or with a hairdryer
• Do not immerse leather in water to clean

Please be aware due to Covid-19 Second Class is taking longer to deliver.

Royal Mail increased their pricing 01st January 2021.

• Delivery charges are calculated by destination and weight. 
• The small 50ml bottles are deemed as small parcels by Royal Mail.
• All deliveries are sent by signed post, whilst courier will be tracked.
• Please note delivery will require a signature from an over 18 – we are unable to leave a package (even in a ‘safe place’) without a signature.
• We offer a collection option from Regent Tailoring in Salisbury for Explorer's Gin only. This is shown when selecting your postage. Please show them your invoice to collect your bottle.
• For UK deliveries please allow 3 - 5 working days from payment.

For international deliveries please contact info@downtondistillery.com to discuss your requirements.